D&E Home Solutions customer privacy notice
Registered name: D&E Maintenance Solutions Ltd
This privacy notice tells you what to expect us to do with your personal information.
· What information we collect, use, and why
· Lawful bases and data protection rights
· Where we get personal information from
· How long we keep information
· Who we share information with
Contact details
dandehomesolutions@gmail.com
Phone
07599003123
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
· Names and contact details
· Addresses
· Payment details (including card or bank information for transfers and direct debits)
· Website user information (including user journeys and cookie tracking)
· Photographs or video recordings
· Information relating to compliments or complaints
We collect or use the following information for service updates or marketing purposes:
· Names and contact details
· Addresses
· Marketing preferences
· Location data
· Purchase or viewing history
· IP addresses
· Website and app user journey information
· Records of consent, where appropriate
Lawful bases and data protection rights
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Where we get personal information from
· Directly from you
How long we keep information
We store customer information for 5 years or for as long as is necessary. We may sometimes hold your data for longer than this if you have conducted business on more than one occasion.
We will store your information for 5 years from the date of your last contact with us.
Who we share information with
Others we share personal information with
· Other relevant third parties:
Quickbooks
Stripe
Squarespace
Google
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
17 January 2025